Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws. Our products can be tried on to see if they fit and will still be considered unworn.
- The product must include the original tags, user manual, warranty cards, freebies and accessories (if any).
- The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in the second layer of Speedoz packaging, it must be returned in the same condition with the return shipping label attached. Do not put tape or stickers on the manufacturer’s box.
NOTE: It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in process of your return.
If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
Valid Reasons to Return, Replace and Refund an Item
|Return Reason||Replace or Refund Type|
|Delivered Product is damaged (physically destroyed or broken) / defective||Only replace|
|Delivered Product is incorrect/incomplete (missing parts)||Only replace|
|Product out of stock.||Replace or Refund|
Note: Customer needs to file a return request over the phone or website within 3 days of items delivery date.
Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below:
The time required to complete a refund depends on the refund method you have selected.
Once we have received your product ( within 4-5 working days) and it has undergone the quality control department (2 working days), the expected refund processing times are as follows:
|Payment Method||Refund Option||Refund Time (After Request Initiate)|
|Debit or Credit Card||Debit or Credit Card Payment Reversal||5-7 Working Days|
|Bank Deposit||Bank Deposit||5-7 Working Days|
|bKash||Mobile Payment Reversal||Within 15 days it will take 1-3 hours.
After 15 days it will take 5-7 working days with 2.5% extra charge.
|Nagad||Mobile Payment Reversal||5-7 Working Days|
|All other Method||Refund Voucher||5-7 Working Days|
Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for the next purchase even if the value of the order is smaller than the voucher value.